About
Japanese / English
MIKIO SAKABE Jenny Fax WEB STORE
Thank you very much for visiting our WEB STORE.
Please be sure to read the following points before placing your order. Please also refer to the "Information Regarding the Specified Commercial Transactions Act" for detailed sales terms and conditions.
Thank you very much for visiting our WEB STORE.
Please be sure to read the following important notes before placing your order. For detailed information regarding our sales policies, please also refer to the “Legal Notice Based on the Act on Specified Commercial Transactions.
Because the shoes use special soles, small bubbles, dots, scratches, etc. may occur during the production process.
Also, depending on the floor material, the gripping sound may be noticeable.
These are due to the characteristics of the product and do not affect the quality. Please be aware of this before purchasing.
Please note that due to differences in the type of sole and the specifications of the upper, there may be slight differences in the size when worn.
Please note that synthetic leather and genuine leather products may have dents or wrinkles due to the nature of the manufacturing process.
Also, please handle products with rhinestones carefully as they may peel off depending on storage and usage conditions.
Please note that the warranty does not cover the loss of shoe accessories (replacement laces, decorative parts, etc.). Products that have been tried on at events, etc., may show signs of wear on the soles, but please note that we cannot accept returns for these reasons.
Due to the design characteristics, some shoes have long laces.
When using the product, please take care not to get the string tangled around your feet or your surroundings. Please be especially careful when going up and down stairs, escalators, or riding a bicycle, as this may cause an accident or fall.
Please note that due to the special soles used in our shoes, small air bubbles, dots, or minor scratches may occur during the production process. Additionally, depending on the type of flooring, the soles may produce noticeable grip sounds.
These features do not affect the overall quality of the product. Please proceed with your purchase only if you understand and accept these characteristics.
Also, due to the design of the soles and uppers, the fit may vary slightly depending on the model. We kindly ask for your understanding in advance.
Due to the nature of the manufacturing process, synthetic leather and genuine leather products may exhibit indentations or wrinkles.
For items with rhinestones, please handle them with care, as the stones may come off depending on storage and usage conditions.
Please note that we do not offer compensation for lost accessories or extras included with the shoes.
Some items may have slight wear on the soles due to being tried on at events or exhibitions.
We are unable to accept returns for the reasons stated above.
Please note that some shoes are designed with extra-long laces.
When wearing them, please take care to ensure the laces do not get tangled around your feet or surroundings.
Exercise particular caution when using stairs, escalators, or riding a bicycle.
table of contents
・Contact Us
・Shipping Information
・Returns and Exchanges
・Payment methods
・Pre - order items
Delivery period
Contact Us
mikiosakabecontact @gmail.com
info@mikiosakabejennyfax.store
Please set your email settings to receive emails from the above address.
・When sending an inquiry email, please be sure to include your name, purchase date and time, purchased item, and product ID .
-All products will be shipped by Sagawa Express or Yamato Transport.
Please note that we cannot specify a date and time.
- Products will be shipped within 10 days after payment is confirmed.
- It will take approximately 1 to 3 business days for delivery after you receive the shipping notification.
・Please select gift wrapping from the product page. There is a fee of 330 yen (tax included). Please note that gift wrapping is available for shoes and clothing (W450 x D130 x H630mm). Please be careful when purchasing accessories.
・The novelty fair will end without notice.
mikiosakabecontact@gmail.com
info@mikiosakabejennyfax.store
Please set up your email account in order to receive the emails above.
・When contacting us, please specify your NAME, DATE OF PURCHASE, ITEM PURCHASED, and ITEM ID in your email.
・All items are shipped via EMS or DHL. Please note that you cannot specify the date or time of delivery.
・Orders will generally be shipped within 5 business days after payment authorization.
・Delivery will generally be 5-10 business days after you receive notification of shipping.
Regarding product purchase restrictions ( Purchase Limit Policy
We will impose a purchase limit to allow as many customers as possible to purchase.
Clothing: Up to 2 items per item. Shoes: 1 Up to 2 pairs per item
*Please note that if we determine that multiple orders have been placed by the same person (based on address, email address, etc.), we may cancel your order.
Please note that even if your order is within the purchase limit, if we determine that the quantity you are ordering exceeds the limit for personal use or that the purchase or hoarding is for commercial purposes, we may cancel your order or sale without prior notice.
In order to allow more customers to make a purchase, we have set purchase limits for our products.
- Clothing : Up to 2 pieces per item
- Shoes : Up to 2 pairs per item
*If multiple orders are determined to be from the same person based on the shipping address, email address, or other information, the order may be canceled.
Shipping Information
●Shipping costs
Within Japan: 1,100 yen flat rate *For Okinawa only, the shipping fee is 2,000 yen due to delivery restrictions.
If redelivery is required due to absence, an additional 2,200 yen will be charged for both return and redelivery.
-All products will be shipped by Sagawa Express or Yamato Transport.
Please note that we cannot specify a date and time.
- Products will be shipped within 10 days after payment is confirmed.
- It will take approximately 1 to 3 business days for delivery after you receive the shipping notification .
・All items are shipped via EMS or DHL. Please note that you cannot specify the date or time of delivery.
・Orders will generally be shipped within 5 business days after payment authorization.
・Delivery will generally be 5-10 business days after you receive notification of shipping.
*In addition to the amount of the merchandise, you may be charged customs duty after shipment.
The amount of customs duty depends on the country or region, the price of the goods, and the material. We do not bear customs duties. Customers will be responsible for customs duties.
We do not accept returns or cancellations for this reason.
Thank you for your understanding.
Returns and Exchanges
⚫︎Regarding cancellations
Please note that orders cannot be cancelled or changed after they have been confirmed. (This also applies to cancellations due to expiration of convenience store payment deadlines.)
When a product is returned due to customer reasons such as being absent for an extended period of time or refusing to accept the product, we will cover the shipping costs incurred.
To accept your next order, you will be required to pay the cancellation fee incurred when returning the item (¥1,100 shipping fee and ¥1,100 return shipping fee).
Please note that we may refuse future orders from customers who have cancelled multiple times.
*There may be some discrepancies in the stitching, color, and design of the product.
Colours may appear different depending on your monitor settings.
Regarding exchanges
When you receive the product, please try it on without removing the tag.
We cannot be held responsible for any problems or damage that may occur during shipping.
We do not accept returns, exchanges or cancellations due to customer convenience, but we do accept returns and exchanges only for defective products.
※Shoe bag defects and tags Please note that once the seal is removed, the product cannot be returned or exchanged.
If you wish to return or exchange the product, please do so within 5 days of receiving the product.
Please contact us at info@mikiosakabejennyfax.store .
Also, if you decide to return the item, we apologize for the inconvenience, but please return it to the specified address within one week.
As a general rule, replacement items can only be shipped to the same address as the original shipping address.
Regarding size exchanges
Exchanges are possible if the item is in stock, but only items with tags indicating they have only been tried on indoors are eligible.
Please note that we cannot exchange an item if it is not deemed unused after our inspection.
Return shipping costs are the customer's responsibility.
※Shoe bag defects and tags Please note that once the seal is removed, the product cannot be returned or exchanged.
If you wish to return or exchange the product, please do so within 5 days of receiving the product.
Please contact us at info@mikiosakabejennyfax.store .
If you decide to return the item, we apologize for the inconvenience, but please return it to the specified address within one week.
In addition, if the same product is not available at the time of exchange, a refund will not be given. We will be doing the following.
*If you paid by credit card, the refund will be made to the credit card you used to make the payment. If you paid at a convenience store, we will ask you for your bank account information, and the refund will be made to that account.
Please note that we cannot exchange this item for another product.
We will also not accept your application in the following cases:
·tag Products that have been removed, products with shoe bags lost, products that have been delivered more than 5 days ago, sale products and products that are not eligible for return or exchange, products that have been used once, products that have been tried on outdoors, products that have been washed, products that have acquired odors, scratches or stains while in the customer's possession, products that have lost accessories
Please be aware of the above precautions before purchasing.
As a general rule, replacement items can only be shipped to the same address as the original shipping address.
⚫︎Cancellation Policy
Please note that we cannot cancel or change your order after it is confirmed.
In the case of the item is undeliverable due to the customer's refusal or absence, the return shipping cost will be charged when a future purchase is made. Also, please note that we reserve the right to refuse or cancel orders depending on the previous cancellation records of the customer.
・Please note that the actual sewing detail, color, and design of products will depend on your computer monitor setting and may not be accurate.
⚫︎Returns & Exchanges
・We take no responsibility for any damage caused to the product or trouble during delivery.
We do not accept any returns or exchanges due to customer requests, except defective items. Please try your item on before removing the tag.
*Please note that we do not accept any returns or exchanges once the tag has been taken off.
・Refunds will be made in Japanese yen, so the refund amount may vary depending on your currency due to fluctuations in exchange rates.
For returns and exchanges, please notify us by email at
info@mikiosakabejennyfax.store within 5 calendar days after the delivery, and return the item only after the authorization is given. The customer will be responsible for the shipping cost. Then, the exchange item will be shipped COD.
＊ If your order is to be returned, please send it to the designated address within one week in principle.
*If the exchange items are unavailable, we will process your refund into your bank account.
*Please note that an exchange/replacement for a different item is not available.
Also, returns will not be accepted in the following circumstances;
・Items that no longer have the tags attached
・Returns requested more than 5 calendar days after order delivery
・Any SALE items or items not subject to returns or exchanges
・Items that have been used, worn outdoors, or washed
・Items that have been damaged, modified, or which have acquired stains or odors
・Items that are missing a delivery slip, item tag, or any parts and accessories including their original packaging
Please ensure that you agree with all of our policies above, before placing your order.
・Please understand that any promotional gift offer is subject to termination without prior notice.
・In principle, we can only ship replacements to the same location as the shipping address for the order.
About payment
● Payment method and timing of the price (compensation)
Payment methods: Credit card/ Apple Pay / Google Pay / Paidy / Paypal
Payment period: Payment will be confirmed when the product order is confirmed.
Payment method: Credit card / Apple Pay / Google Pay /Paypal
Payment Period:
For credit card payment, payment is confirmed when the order is confirmed.
About order items
[Pre-order Terms of Use]
When using this site, please be sure to read the "Pre-order Terms of Use" before placing your order. Please note that by purchasing on this site, you are deemed to have agreed to the terms of use.
After you place your order, we will send you a confirmation email, but the product will not be shipped until several months later.
If you have any questions, please contact us at the address listed below.
info@mikiosakabejennyfax.store
●Purchase restrictions for pre-ordered items
To allow more customers to purchase, we will limit purchases to two items per product.
*Please note that if we determine that multiple orders have been placed by the same person (based on address, email address, etc.), we may cancel your order.
[Estimated product arrival date]
The product will be delivered at the time of arrival stated in the product description at the time of purchase.
We will ship the products as soon as they are ready, but please note that the delivery time may vary depending on the production situation.
*If you purchase items with different delivery dates or regular items together, all items will be shipped together once they are all in stock.
*Delivery dates may vary depending on weather and traffic conditions.
*All made-to-order products are produced only after an order is placed. Therefore, we cannot accept exchanges or returns for any reason other than as a result of customer preference.
Regarding size exchanges, we are unable to secure stock at the time of order. Please contact us after receiving the product and we will only be able to accommodate requests if the item is in stock.
If there is a problem with the product, please contact us within 5 days of receiving the product. Please note that we cannot accept returns or exchanges for products without tags or products that have been tried on or worn outdoors.
Please note that we cannot accept requests for specific arrival dates. We will deliver the product around the estimated arrival date listed, but we cannot provide specific delivery dates.
[Payment method]
Payment method We accept credit cards, Apple Pay, Google Pay, Paidy and Paypal .
Shipping costs are ¥1,100 nationwide, and ¥2,000 to Okinawa.
For customers who have made a deposit at the order meeting, the remaining balance will be charged by cash on delivery.
Please note that when paying by cash on delivery, shipping fees and the following cash on delivery fees will be charged.
| Under 10,000 yen | 330 yen (excluding tax 300 yen) |
| Under 30,000 yen | 440 yen (400 yen excluding tax) |
| Under 100,000 yen | 660 yen (600 yen excluding tax) |
| Under 300,000 yen | 1,100 yen (1,000 yen excluding tax) |
| Under 500,000 yen | 2,200 yen (2,000 yen excluding tax) |
| Under 600,000 yen | 6,600 yen (excluding tax 6,000 yen) |
| For every 100,000 yen increase over 600,000 yen | Add 1,100 yen (1,000 yen excluding tax) |
[Product details]
The product in the photo is a sample of the item before release, so the specifications, texture, and color of the product may be slightly different when you receive it.
Please note that we do not accept returns or exchanges for the above reasons.
Once your order is complete, your reservation will be complete.
⚫︎Regarding MTO(made-to-order) and Pre-Order items
[ Terms of Use for Pre-Orders ]
Please read the Terms of Use for Pre-Orders carefully before placing your order.
To submit your order, you must signify your consent and agreement to this website's Terms of Use.
Please note that the receipt of an email order confirmation does not constitute that your order has been shipped, but actual delivery will be a few months later.
If you have any questions please feel free to contact us by phone 03-6279-2898 or email at mikiosakabecontact@gmail.com .
⚪︎ Purchase Restrictions on Ordered Items
In order to encourage more customers to purchase our products, we will set a purchase limit for ordered items.
- Clothing : Up to 2 pieces per item
- Shoes : Up to 2 pairs per item
If we determine that you are the same person by your address or e-mail address, we will cancel your order.
【 Delivery Schedule 】
＊ Items will be shipped as soon as they arrive.
＊ We will process shipping as the items become available.
＊ Delivery schedule is subject to change under weather and traffic conditions. ＊ The schedule of item arrivals are subject to change under certain circumstances.
＊ Please note that we do not accept any returns or exchanges due to customer requests.
* If the item is defective, please kindly notify us at the address provided, within 5 calendar days of delivery.
Please note that we do not accept any items that have been used, worn outdoors, where the tag has been removed.
* You cannot specify the date of delivery. Items you have purchased will be delivered around the date provided at your chosen address. Please note that we do not inform you of a specific date of delivery.
【Item Description】
*As the item displayed on the image is a pre-release sample, the actual delivered item is subject to be modified by its specification, color, design, or texture etc.
＊Please note that we do not accept any returns or exchanges due to the reasons described above.
Requesting your Pre-Order will be considered as a completed order.
◆ Delivery period
If you purchase this item together with other products with different delivery dates or regular products, they will be shipped as soon as they are all in stock, so if you are in a hurry, we ask that you make separate payments.
If you purchase the order together with other delivery date items or regular items, the order will be shipped as soon as they are ready, so we ask customers in a hurry to pay separately.
[SS26 Made-to-order product]
The shipping period for AW25 pre-order items will vary depending on the item, but as stated in the product description, the delivery period will be as follows.
Clothes, bags: Scheduled for March 2026 Denim: Scheduled for June 2026
MIKIOSAKABE Shoes: Scheduled for April-May 2026
JennyFax Shoes: Scheduled for March-April 2026
The delivery schedule for AW25 pre-order items depending on the product. As noted in each item description, the estimated delivery periods vary are as follows:
Clothing & Bags : scheduled to ship in March 2026
Denim: scheduled to ship in June 2026
MIKIOSAKABE Shoes : scheduled to ship in April-May 2026
JennyFax Shoes: scheduled to ship in March-April 2026
[Pre-Fall 2025 Collection & Junji Ito × MIKIOSAKABE]
Pre-Fall 2025 Collection & Junji Ito × MIKIOSAKABE pre-order items will be shipped within the following delivery period, as stated in the product description.
Scheduled to ship between October and November 2025
Ordered products: scheduled to ship in October-November 2025
[AW25]
The shipping period for AW25 pre-order items will vary depending on the item, but as stated in the product description, the delivery period will be as follows.
AW25 Orders Clothes: Scheduled for August 2025
AW25 orders for bags: Scheduled for late August to mid-September 2025
AW25 Orders Shoes: September to October 2025 schedule
Shipping times for AW25 order items vary depending on the item, but as noted in the product description, the following delivery periods will apply.
AW25 orders Clothing: Scheduled for the middle of August 2025
AW25 orders Bags: Scheduled from the end of August to the middle of September 2025
AW25 orders Shoes: Scheduled from September to October 2025
Shoe Care
If it gets wet, wipe it with a dry cloth and dry it in the shade. When storing, avoid high temperatures, humidity, and direct sunlight, and store in a well-ventilated place.
Please avoid washing your shoes in a washing machine or tumble dryer as this may damage the soles.
When washing with water, please turn your shoes upside down or stuff them with towels to prevent water from getting into the soles. Please use a neutral detergent.
Washing with water or hot water may cause changes in size and color. There is also a risk of color transfer.
If water gets into the sole, remove the insole, turn the shoes upside down so the sole is facing up, and dry them in the shade. It may take several days for the water to drain.
We cannot take responsibility for washing your shoes or other maintenance, so please do so at your own risk. Thank you for your understanding.
When wet, wipe with a dry cloth and dry in the shade. When storing, avoid high temperature, high humidity, and direct sunlight, and keep in a well-ventilated place.
Please avoid washing shoes in a washing machine or tumble dryer, as they may damage the soles.
When washing in cold water, please turn the shoes upside down to prevent water from getting into the soles, or stuff a towel or the like into the shoes to prevent water from getting into the soles. Please use a neutral detergent.
Washing with water or hot water may cause dimensional or color changes. There is also a possibility of color migration.
If water gets into the sole, please remove the insole, turn the shoes over so that the sole is up, and dry them in the shade. It may take several days for the water to drain out.
We are not responsible for the care of the shoes, including washing them in water, so please take care of them at your own risk.