About
MIKIOSAKABE&JennyFax Official Online Store Shopping Guide
Thank you for visiting our Official Online Store.
Please read the following important notes regarding your purchase before placing an order.
For detailed sales terms and conditions, please also refer to the "Legal Notice Based on the Act on Specified Commercial Transactions".
Please note that by making a purchase on this site, you are deemed to have agreed to these Terms of Use.
Thank you very much for visiting our Official Online Store.
Please be sure to read the following important notes before placing your order. For detailed information regarding our sales policies, please also refer to the “Legal Notice Based on the Act on Specified Commercial Transactions“.
Please be sure to check the translation button at the bottom of the page.
Please note that by making a purchase on this site, you are deemed to have agreed to these Terms of Use.
衷心感谢您浏览Official Online Store。
以下列明购买注意事项，敬请下单前务必仔细阅读。
此外，详细销售条款亦载于《特定商业交易法相关说明》，请一并查阅。页面底部设有翻译按钮，请务必确认。
请注意，当您在本网站完成购买时，即视为已同意本使用条款，敬请知悉。
Table of Contents
・About Your Purchase
・Domestic Shipping
・International Shipping
・Returns, Exchanges, and Cancellations
・Pre-order Items
・Estimated Shipping Time
・Shoe Care
About Your Purchase
⚫︎Regarding Products
・There may be slight variations in stitching, color, and design. Colors may also appear differently depending on your monitor environment.
・Due to the special sole used for shoes, fine air bubbles, spots, or scratches may occur during the production process. Also, depending on the flooring material, the grip sound may be noticeable.
・Due to differences in sole type and upper specifications, there may be slight differences in the fit when worn.
・Through use, the paint on the sole and other parts may show wear or peeling.
・Products with rhinestones may peel off depending on storage and usage conditions.
・Products made with synthetic or genuine leather may have dents or wrinkles due to the nature of the manufacturing process.
・Loss of shoe accessories (spare laces, decorative parts, etc.) is not covered by warranty.
・Products tried on at events, etc., may have some signs of use on the sole, but these are not eligible for return.
・Due to the design, some shoes have longer laces. Please be careful to ensure that the laces do not get tangled around your feet or surroundings when in use. This can cause accidents or falls, especially when going up or down stairs, on escalators, or when cycling.
All of the above points are due to the characteristics of the product and do not indicate a quality issue.
We kindly ask for your understanding and acceptance before making a purchase.
⚫︎About Gift Wrapping Service
You can select this option on the product page.
Price: 330 yen (tax included)
We offer wrapping bags (W450×D130×H630mm) for clothing and shoes.
Please note the size when purchasing small items.
⚫︎About Campaigns
Novelty fairs, coupons, and other campaigns may end without prior notice.
⚫︎Payment Methods
Payment methods: Credit card / Apple Pay / Google Pay / Paidy (Japan only) / PayPal / Smartphone payment (Merpay)
Credit cards accepted are Visa, MasterCard, American Express, and JCB.
Paidy is available only in Japan.
Payment timing: Payment is confirmed at the time the order is placed.
⚫︎Purchase Restrictions
To allow as many customers as possible to purchase, we have set purchase restrictions.
Apparel: Up to 2 items per product
Shoes: Up to 2 pairs per product
*Please note that if multiple orders are determined to be from the same person (based on address, email address, etc.), your order may be canceled.
Even if an order is within the purchase limit, if we determine that the quantity ordered exceeds what is appropriate for personal use or that the purchase is for commercial purposes or hoarding, we may cancel the order and sale without prior notice.
Domestic Shipping
| Japan (excluding Okinawa) | Okinawa | |
| Shipping Fee | Standard shipping 1,100 yen (2,000 yen or 3,300 yen depending on quantity purchased) |
Standard shipping 2,000 yen |
| Shipping Company | Sagawa Express | Yamato Transport |
| Shipment Date | Within 7 days after payment confirmation | Within 7 days after payment confirmation |
・For re-delivery due to absence, an additional 2,200 yen will be charged, covering both return and re-shipping fees.
・Please note that we do not offer specific date or time delivery.
・Deliveries usually take 1-3 business days after the shipping notification is received.
・We are not responsible for any shipping problems or damages that occur during delivery.
・If you purchase items with different delivery times, such as pre-order items, along with regular items, all items will be shipped together once all products are ready.
International Shipping
・Shipping methods (EMS or DHL) are pre-set depending on the country or region.
If you wish to ship via DHL, please contact us in advance.
・Orders may be canceled due to international conditions or logistics circumstances.
・Products are expected to be shipped within 7 days after payment confirmation.
・We are not responsible for any shipping issues or damages during delivery.
・Customs duties may be incurred depending on the country or region, in addition to the product price and shipping fees.
In such cases, the customer is responsible for these duties, and they will be charged upon receipt of the product.
Please note that cancellations due to customs duties are not accepted.
Returns, Exchanges, and Cancellations
⚫︎Cancellations
We do not accept returns, exchanges, or cancellations, nor changes to order details (excluding size exchanges), due to customer convenience after an order has been placed.
Thank you for your understanding.
Furthermore, if a product is returned due to customer reasons such as long-term absence or refusal to receive, we will bear the incurred shipping costs.
Therefore, when accepting your next order, you will be responsible for the cancellation shipping fees incurred during the return (shipping fee ¥1,100・return shipping fee ¥1,100).
Please note that customers who have had multiple cancellations may be refused future orders.
We appreciate your understanding.
⚫︎Initial Defects
Upon arrival of your product, please ensure to try it on (shoes) without removing the tags.
While we do not accept returns or exchanges for customer convenience, we do accept returns, refunds, or exchanges only for products confirmed to have initial defects.
If you receive a product with an initial defect (damage, fault, etc.), we apologize for the inconvenience, but please contact our
customer support (info@mikiosakabejennyfax.store) within 【7 days】 of product arrival. Please include your order number and attach photos of the defective area.
In addition, returns and exchanges will only be accepted if the following conditions are met:
・Within 7 days of product arrival
・Product tags have not been removed
・Tried on indoors only
・No dirt or scratches acquired after arrival
⚫︎Size Exchange
Upon arrival of your product, please ensure to try it on (shoes) without removing the tags.
Size exchanges are only possible for domestic orders, and only if the desired exchange size is in stock.
*Size exchanges are not accepted for international orders.
Additionally, size exchanges are only accepted if all the following conditions are met:
・Within 7 days of product arrival
・Product tags have not been removed
・Tried on indoors only
・No dirt or scratches acquired after arrival
Please note that if our inspection determines the item is not in unused condition, we cannot accept an exchange. Thank you for your understanding.
After confirming the above, please contact customer support (info@mikiosakabejennyfax.store) with your order number within 【7 days】 of product arrival.
▪︎Return and Shipment of Exchange Items
If a return is decided, please return the item to the designated address within 7 days.
The exchange process is as follows:
1. You return the item to the inspection facility by 【prepaid shipping】.
2. Once we confirm the item is unused, we will ship the exchange item by 【cash on delivery】.
Please note that the return shipping fee to the inspection facility and the shipping fee for the exchange item will be borne by the customer.
We appreciate your understanding.
※ We are not responsible for any scratches or damage that occur during return shipping.
Please return the item in a condition similar to how it was received, with the wrapping paper and packaging materials in place.
Also, the shipping address for the exchange item will, in principle, be the same as the shipping address provided at the time of the original order.
▪︎Cases where size exchange is not possible
・Products with tags removed
・Products with lost shoe bags
・Products more than 7 days after arrival
・Sale items and items not eligible for return/exchange
・Products that have been used, tried on outdoors, or washed
・Products with transferred odors, scratches, or dirt
・Products with missing accessories
・Orders with an international shipping address
Please purchase with an understanding of the above precautions.
Pre-order Items
【Advance Order Terms and Conditions】
Before using this site, please be sure to read the "Advance Order Terms and Conditions" before placing your order. Please note that by making a purchase on this site, you are deemed to have agreed to these Terms of Use.
After placing your order, a confirmation email will be sent, but the product will be shipped several months later.
●About Returns, Exchanges, and Cancellations
All pre-order items begin production only after your order is confirmed.
Therefore, cancellations, returns, exchanges, size changes before delivery, and size exchanges after delivery due to customer convenience after order confirmation cannot be accepted.
●Purchase Restrictions for Pre-order Items
To allow more customers to purchase, a limit of 2 items per product will be set.
*Please note that if multiple orders are determined to be from the same person (based on address, email address, etc.), your order may be canceled.
●Payment
Payment methods: Credit card / Apple Pay / Google Pay / Paidy (Japan only) / Paypal / Smartphone payment (Merpay)
Payment timing: Payment is confirmed at the time the order is placed.
Order completion = Reservation completion.
▪︎Cash on Delivery (Pre-order events only)
For customers who paid a deposit at a pre-order event, the remaining balance will be requested via cash on delivery.
Please note that for cash on delivery, in addition to shipping fees, the following cash on delivery fees will be charged.
| Remaining Balance | Cash on Delivery Fee |
| Up to 10,000 yen | 330 yen (300 yen excluding tax) |
| Up to 30,000 yen | 440 yen (400 yen excluding tax) |
| Up to 100,000 yen | 660 yen (600 yen excluding tax) |
| Up to 300,000 yen | 1,100 yen (1,000 yen excluding tax) |
| Up to 500,000 yen | 2,200 yen (2,000 yen excluding tax) |
| Up to 600,000 yen | 6,600 yen (6,000 yen excluding tax) |
| For every 100,000 yen increment over 600,000 yen | Add 1,100 yen (1,000 yen excluding tax) |
●Product Details
The products shown in the images are pre-release samples. Therefore, there may be slight changes in the actual specifications, texture, and color of the delivered product.
Please note that we do not accept returns or exchanges due to the above reasons. Thank you for your understanding.
●Estimated Product Shipping Time
・Products will be shipped according to the estimated arrival time specified in the product description at the time of purchase.
・We will ship products sequentially as soon as they are ready, but delivery times may vary due to production circumstances. Please understand this in advance.
・If you purchase items with different delivery times or regular items simultaneously, all items will be shipped together once all products are ready.
・Delivery may be delayed due to weather conditions, traffic, etc.
・We do not accept specified delivery dates. Delivery will be around the estimated shipping time stated in the product description.
・Even within the same pre-order item, delivery times may differ. Please check below or each product page for details.
【SS26 Pre-order Items】
Apparel and Bags: Scheduled for shipment in March 2026
Shoes and Accessories: Scheduled for shipment between March and April 2026
Denim Items: Scheduled for shipment in June 2026
【Tenshi no Tamago × MIKIOSAKABE Pre-order Items】
Scheduled for shipment in April 2026
【Holiday Pre-Order 2025】
Scheduled for shipment between April and May 2026
【AW26 Pre-order Items】
Apparel and Bags: Scheduled for shipment between July and August 2026
Shoes: Scheduled for shipment between August and October 2026
Shoe Care
・If wet, wipe off moisture with a dry cloth and air dry in the shade.
・When storing, avoid high temperatures, humidity, and direct sunlight, and keep in a well-ventilated area.
・Avoid using washing machines or tumble dryers, as this may damage the sole.
・When washing with water, we recommend methods such as turning the shoe upside down to prevent water from entering the sole,
or stuffing towels inside to prevent water from soaking into the shoe interior.
・Use a neutral detergent for cleaning.
・Washing with water or hot water may cause changes in size, color, or color transfer.
・If water gets into the outsole, remove the insole and air dry the outsole part face up in the shade. It may take several days for the water to drain.
※ We are not responsible for shoe care such as water washing.
We kindly ask that you proceed at your own risk.
